Refund policy
Last updated: October 23, 2026
Returns and refunds
We want you to love every book you buy from Booked and Busy Books. If something isn’t right, here’s how we can help.
Changed your mind?
If you bought online, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
- To cancel, email us at bookedandbusynw@gmail.com with your order number within 14 days of delivery.
- Please return the book(s) within 14 days of telling us you want to cancel.
- Items must be returned unused and in the same condition you received them.
- You are responsible for the cost of returning items when you’ve changed your mind. We recommend using a tracked service, as we can’t refund items that don’t reach us.
We’ll refund the price of the item(s) and the delivery charge you paid within 14 days of receiving the return, or of you providing proof that you’ve sent it back. Refunds go back to your original payment method.
Damaged, faulty or wrong item?
We pack every order with care, but if your book arrives damaged, faulty, or isn’t what you ordered, please email us within 30 days of delivery with your order number and a photo. We’ll put it right with a replacement or a full refund, including any return postage costs. This does not affect your statutory rights under the Consumer Rights Act 2015.
Signed copies
Signed copies can be returned in the same way as any other book, as long as they’re unused and in the condition you received them.
Preloved books
Some of our books, including our “Blind Date with a Book” parcels, are preloved. These may show light signs of previous reading, which is reflected in the price and is not considered a fault. Your 14-day right to cancel still applies.
Where to send returns
Please email us before sending anything back and we’ll confirm the return address.